I am seeking an advanced position in systems administration which will allow me the opportunity to continue to develop my technical skills with multiple UNIX variants as well as providing me the opportunity to enhance my leadership skills.
RHCE - October 2003
Currently taking courses towards a programming certificate and admission
to graduate school at North Carolina State University.
HP - HP-UX Performance and Tuning
Sun - Solaris Performace and Tuning
B.S. in Mathematical Sciences / Computer Science from the University
of North Carolina at Chapel Hill (May 1996).
August 2003 - Present
Manager, Production Support
Red Hat, Inc
Raleigh, North Carolina
As Manager of North American Production Support, I am directly responsible for the performance
of the level 1 support group based in Raleigh, NC. After littel over a year experience as a
level 2 support engineer and team lead, I was promoted to this position based on my ability
to effectively manage and direct a large group of support technicians, creating a cohesive team
of engineers dedicated to providing the best possible support experience for enterprise
customers. My management responsibilities include direct supervision of thirteen (13) level
one support engineers as well as assisting with sales escalations, pre-sales customer conference
calls, and coordination with other support management.
As a Production Support Engineer and Team Lead, I was responsible for providing
day-to-day direction of the Level 2 support team in North America and for
providing external Red Hat, Inc customers with an excellent support experience.
I was also responsible for providing management information on individual and team
workloads and performance, and for ensuring that adequate coverage is provided
for severity one support issues during company holidays and non-business
hours.
June 2000 - August 2003
Systems Administrator / Programmer I
North Carolina State University
Raleigh, North Carolina
Department of Mathematics, April 2001 - Present
Department of Statistics, June 2000 - March 2001
I was responsible for managing and maintaining the computing infrastructure
for the statistics department as a whole. Key components of this
responsibility include configuring and purchasing new systems (desktop as
well as server class machines), maintaining user accounts, sendmail
maintenance, light Novell and NT systems administration duties, user
assistance, and direct supervision of a part-time student employee. Key
components of the computing environment at NCSU include the AFS filesystem,
Kerberos v5 authentication, an authenticated printing charge-debit system,
network-based system installation configurations, and tight UNIX / NT /
Novell integration.
Further, I was responsible for the evaluation of new technologies such as
Beowulf clusters, two of which I purchased, set up, installed, and
placed into production; one in the Statistics Department and a second in the
Mathematics Department.
I also assisted with development and testing of the NCSU Realm Kit for Red Hat
Linux, and am the co-author of the Realm Kit User's Guide.
September 1997 - June 2000
Systems Administrator
Operations Center
Branch Bank and Trust
Wilson, North Carolina
As the lead engineer of the UNIX systems administration group, I was
responsible for systems design and configuration through installation through
maintenance. I was directly responsible for the administration of an HP
V2250 and the attached EMC Symmetrix 3830, which were to be the backbone of
an enterprise-wide branch automation project utilizing a 1+ TB Oracle
database. I was partially responsible for several smaller HP systems
including five (5) K-series machines and two (2) D series machines, as well as
several Sun machines ranging from SPARCStation 5's through UltraEnterprise 2's
up to a pair of Enterprise 3000 machines and IBM platforms ranging from an S7A
down to several P43's. I was also responsible for developing and deploying a
Solaris / Intel based lab environment using NIS+ namespaces.
May 1997 - September 1997
LAN Administrator
Regional Operations Center
Syntel, Inc.
Cary, North Carolina
As a LAN administrator, I was responsible for deploying and maintaining
Windows NT platforms, both server and workstation class, assisting users with
trouble calls, and creating reports detailing systems availability over time.
June 1996 - May 1997
UNIX Systems Administrator
Air Traffic Management Site
Lockheed-Martin Federal Systems
Rockville, Maryland
I was responsible for co-administration duties on IBM RISC platforms
raging from 570's and 590's to 970 servers. The main lab I was working in was
a development lab, focused on an air traffic control application for the
United Kingdom. I was responsible for installation and maintenance of test
machines, network connectivity and maintenance, and general server
maintenance for the production build machines.
Technical: